This policy applies to payments made to KF Securities Private Limited ("KF Securities", "we", "us") for professional services, including payments made online on kfsecurities.com.
Before work starts
If you cancel before we begin work on your engagement, we refund 100% of the professional fee you paid.
After work starts
- Professional fees for work already completed (for example drafting, preparation of returns or applications, filings made) are not refundable.
- If you cancel part-way, we refund the fee for the stages not yet started, as set out in your quote.
- If we are unable to deliver the service for a reason on our side, we refund the fee for the undelivered part in full.
Government and third-party fees
Government fees, stamp duty, MCA, GST, Income Tax, IP Office and other statutory fees, and charges of third parties, are paid on your behalf and cannot be refunded by us once paid to the authority.
Investments
Money invested in mutual funds or through a trading account goes to the fund house or broker, not to KF Securities, and follows their redemption and settlement rules.
How to request a refund
WhatsApp +91 96334 44704 or email social@kfsecurities.com with your quote or invoice number. We confirm the refund amount in writing within 3 working days. Approved refunds are paid to the original payment method within 7 working days; bank or payment gateway timing may add 2–3 days.
Nothing in this policy limits your rights under the Consumer Protection Act, 2019.